Returns & Refunds Policy
Important – Digital eBooks Only
All products on acutisdigital.shop are DIGITAL eBooks (PDF).
No physical items shipped
Instant delivery via email within 2 minutes
Downloadable & copyable immediately
U.S. FTC Rule (16 CFR § 435):
Digital goods are NON-REFUNDABLE after successful delivery.
We follow this 100% – no refunds after download.
Refund Eligibility (Only in These 2 Cases)
eBook NOT delivered to your email → YES (request within 24 hours)
File corrupted/unreadable (and we can’t fix in 12h) → YES (within 24 hours)
NO REFUNDS IF:
You downloaded the file successfully
“Changed my mind”
“Didn’t like the content”
Bought by mistake
Your device doesn’t support PDF (99% do)
How to Request a Refund (If Eligible)
Send email to: contact@acutisdigital.shop (mailto:contact@acutisdigital.shop)
Include:
Order number
Email used for purchase
Proof (screenshot of empty inbox or file error)
We respond in 24 hours
Full refund via Stripe (same card) in 3–5 business days
Delivery Guarantee
Auto-sent in ≤2 minutes after payment
Check Spam / Junk / Promotions
Not received in 30 min? → Free resend instantly
Policy Links
Contact Us
Acutis Digital Publisher
Digital Publisher – Based in Brazil
Email: contato@editoraacutisdigital.com.br
WhatsApp (text only – Brazil): +55 (67) 99178-9791
WhatsApp (text only – USA): +1 (555) 833-8185
We do not accept voice calls — please send a text message.
Support via email or WhatsApp only.
Global digital sales only. No physical address required.
Last updated: 11/01/2025
Compliant with FTC, LGPD, Stripe, and Amazon Affiliate Terms.
All sales final upon delivery. By purchasing, you agree to this policy.